WorkforceGPS Frequently Asked Questions (FAQs)

Questions about career guidance, local employment services, and workplace issues fall outside the mission scope of WorkforceGPS.Mission Page→WorkforceGPS PageMission PageLearn how WorkforceGPS supports the public workforce system.www.workforcegps.org/about/Mission

While the following sites and resources may not address every situation, they can connect you with services better suited to your needs:

• American Job Center Finder American Job Center Finder↗CareerOneStop PageAmerican Job Center FinderFind a nearby American Job Center for employment, training, and career services.www.careeronestop.org/LocalHelp/AmericanJobCenters/find-american-job-centers.aspx
  • Find an American Job Center near you for help with job searching, training opportunities, career services, and other employment-related needs.
• CareerOneStop CareerOneStop↗CareerOneStop PageCareerOneStopExplore careers, training opportunities, job-search tools, and local employment services.www.careeronestop.org
  • Explore careers, find education and training opportunities, plan a job search, and connect with local employment services.
• My Next Move My Next Move↗My Next Move PageMy Next MoveExplore careers, job duties, skills, education requirements, salaries, and outlook information.www.mynextmove.org
  • Find more than 900 careers and information about job duties, required skills, education, salaries, and employment outlook.
• USA.gov Jobs, Labor Laws, and Unemployment Jobs, Labor Laws, and Unemployment↗USA.gov PageJobs, Labor Laws, and UnemploymentFind federal information about jobs, unemployment, labor laws, and worker protections.www.usa.gov/jobs-labor-laws-unemployment
  • Explore information on finding a job, free training programs, unemployment benefits, labor laws, worker protections, and related services.
• U.S. DOL Contact Portal U.S. Department of Labor Contact Page↗U.S. Department of Labor PageU.S. Department of Labor Contact PageFind contact information and assistance for U.S. Department of Labor programs and services.www.dol.gov/general/contact
  • Find contact information and assistance for DOL programs, workplace questions, complaints, public records, and other labor-related topics.

Visit our Mission page to learn more about how we support the public workforce system.Mission Page→WorkforceGPS PageMission PageLearn how WorkforceGPS supports the public workforce system.workforcegps.org/about/Mission

You can access most content without becoming a member.

However, creating a free account unlocks many useful features:

Features of Your Member Profile WorkforceGPS User Support Video Features of Your Member Profile Learn about the features and tools available through your WorkforceGPS member profile. workforcegps.org/resources/.../Member_Profile_Features

• Register for events Upcoming Events Page → WorkforceGPS Page Upcoming Events Page Browse upcoming WorkforceGPS webinars, trainings, and events. workforcegps.org/events Registering For Our Webinars WorkforceGPS User Support Video Registering For Our Webinars Learn how to register for and prepare to attend a WorkforceGPS webinar. workforcegps.org/resources/.../How_To_Register_For_A_WorkforceGPS_Webinar
• Track your event attendance history My Events Page → WorkforceGPS Page My Events Page Review events for which you registered or that you attended. workforcegps.org/user/myprofile/my-events
• Become a member of our Communities Communities Page → WorkforceGPS Page Communities Page Explore curated communities focused on workforce topics, grants, and strategic initiatives. workforcegps.org/communities
• Easily retrieve your saved content Saving Content WorkforceGPS User Support Video Saving Content Learn how to save WorkforceGPS resources and retrieve them from your member profile. workforcegps.org/resources/.../Saving_WorkforceGPS_Content
• Sign up for and manage email alerts Creating Email Alerts WorkforceGPS User Support Video Creating Email Alerts Learn how to create and manage customized WorkforceGPS email alerts. workforcegps.org/resources/.../Create_A_Custom_Email_Alert
• Access our Member Directory, where you can opt into the directory and connect with colleagues Member Directory Page → WorkforceGPS Page Member Directory Page WorkforceGPS Member Directory participants affiliated with member. workforcegps.org/MemberDirectory Our Member Directory WorkforceGPS User Support Video Our Member Directory Learn how to use the WorkforceGPS Member Directory and connect with colleagues. workforcegps.org/resources/.../WorkforceGPS_Member_Directory
• Create a contact list Saved Contacts Page → WorkforceGPS Page Saved Contacts Page Review and manage the WorkforceGPS members you have saved as contacts. workforcegps.org/user/myprofile/my-contacts
• Personalize your content, and more Customizing Your Content Feed WorkforceGPS User Support Video Customizing Your Content Feed Learn how to personalize the content displayed in your WorkforceGPS feed. workforcegps.org/resources/.../Customize_My_Content_Feed_on_WorkforceGPS

Try signing in with the email address you may have used previously, or use the Forgot Password option. Creating a second account will separate your saved content, event history, community memberships, and email preferences across multiple profiles. This information cannot be merged. If you cannot access your previously established account, contact our support team.Sign In Page→WorkforceGPS PageSign In PageSign in to your WorkforceGPS member account. If you are already signed in, selecting this link may bring you to the WorkforceGPS homepage.www.workforcegps.org/loginForgot Password Page→WorkforceGPS PageForgot Password PageRequest a temporary password for your WorkforceGPS account. If you are already signed in, selecting this link may bring you to the WorkforceGPS homepage.www.workforcegps.org/reset-passwordContact Us For Additional Support→WorkforceGPS PageContact Us For Additional SupportContact the WorkforceGPS support team for additional assistance.workforcegps.org/Help#support-team

Sign in to WorkforceGPS and open your profile's account email and password page to update your information. If you cannot change your email address or no longer have access to the email currently associated with your account, contact our support team.My Email and Password Page→WorkforceGPS PageMy Email and Password PageReview or update the email address and password associated with your account.www.workforcegps.org/user/myprofile/my-email-passwordUpdating Your EmailWorkforceGPS User Support VideoUpdating Your EmailLearn how to update the email address associated with your WorkforceGPS account.www.workforcegps.org/resources/2026/06/24/18/31/Update_WorkforceGPS_EmailContact Us For Additional Support→WorkforceGPS PageContact Us For Additional SupportContact the WorkforceGPS support team for additional assistance.workforcegps.org/Help#support-team

Check your junk, spam, or quarantine folders. Make sure emails from WorkforceGPS are allowed by your email system, and add donotreply@workforcegps.org to your safe senders list. If you still do not receive the message, contact our support team.Contact Us For Additional Support→WorkforceGPS PageContact Us For Additional SupportContact the WorkforceGPS support team for additional assistance.workforcegps.org/Help#support-team

To securely sign in and use features such as:

• Registering for and attending eventsUpcoming Events Page→WorkforceGPS PageUpcoming Events PageBrowse upcoming WorkforceGPS webinars, trainings, and events.www.workforcegps.org/events
• Commenting on content, andComments Section→WorkforceGPS PageComments SectionJump to the Comments section of this FAQ page.www.workforcegps.org/resources/2016/04/14/13/51/WorkforceGPS_Frequently_Asked_Questions
• Personalizing your WorkforceGPS experiencePersonalized Content Section→WorkforceGPS PagePersonalized Content SectionLearn about personalizing the content displayed on the WorkforceGPS homepage.www.workforcegps.org/resources/2025/05/09/17/40/The_WorkforceGPS_Homepage

Visit our Forgot Password page and follow the prompts.Forgot Password Page→WorkforceGPS PageForgot Password PageRequest a temporary password for your WorkforceGPS account. If you are already signed in, selecting this link may bring you to the WorkforceGPS homepage.www.workforcegps.org/reset-password

• A temporary password will be sent to your account email.
  • If you do not receive the temporary password within 15 minutes, check your junk, spam, or quarantine folders.
  • Add donotreply@workforcegps.org to your safe senders list.

Make sure you are using the most recent temporary password sent to your account email and that no extra spaces were copied with it. If the password still does not work, return to the Forgot Password page to request a new one. If you continue to have trouble signing in, contact our support team.Forgot Password Page→WorkforceGPS PageForgot Password PageRequest a temporary password for your WorkforceGPS account. If you are already signed in, selecting this link may bring you to the WorkforceGPS homepage.www.workforcegps.org/reset-passwordContact Us For Additional Support→WorkforceGPS PageContact Us For Additional SupportContact the WorkforceGPS support team for additional assistance.workforcegps.org/Help#support-team

We send two general types of emails:

• Subscription emails: Optional messages you can manage through your email preferences, such as:
  • WorkforceGPS Updates: A digest of top curated content.WorkforceGPS Updates Preferences→WorkforceGPS PageWorkforceGPS Updates PreferencesManage WorkforceGPS Updates and event email preferences.www.workforcegps.org/user/myprofile/My-Email-Preferences
  • WorkforceGPS Events: Notices about webinars and events based on your profile's affiliations.WorkforceGPS Updates Preferences→WorkforceGPS PageWorkforceGPS Updates PreferencesManage WorkforceGPS Updates and event email preferences.www.workforcegps.org/user/myprofile/My-Email-PreferencesProfile Affiliations Page→WorkforceGPS PageProfile Affiliations PageReview and manage the affiliations listed in your WorkforceGPS profile.www.workforcegps.org/user/myprofile/more-information
  • Community Digest: Highlights curated from the communities you have joined.Community Email Updates Preferences→WorkforceGPS PageCommunity Email Updates PreferencesManage email updates from the WorkforceGPS communities you joined.www.workforcegps.org/user/myprofile/My-Email-PreferencesMy Communities Page→WorkforceGPS PageMy Communities PageReview and manage the WorkforceGPS communities you joined.www.workforcegps.org/user/myprofile/my-communities
• Account and activity emails: Messages triggered by actions you take, such as account confirmations, password resets, event registration confirmations, event reminders, and post-event follow-up messages.

Visit your email preferences page to manage your subscriptions. Also, there is an unsubscribe link at the bottom of WorkforceGPS subscription emails.Email Preferences Page→WorkforceGPS PageEmail Preferences PageManage the subscription emails you receive from WorkforceGPS.www.workforcegps.org/user/myprofile/My-Email-Preferences

• Uncheck the email types you no longer want to receive.
  • Updating your preferences will not stop account or activity emails connected to actions you take on WorkforceGPS.

Check your junk, spam, or quarantine folders and add donotreply@workforcegps.org to your safe senders list. For subscription emails, review your email preferences to confirm that the applicable email type is selected. For password resets, account confirmations, event registration messages, reminders, or other expected emails, make sure you are checking the email address associated with your WorkforceGPS account. If the message still does not arrive, contact our support team.Email Preferences Page→WorkforceGPS PageEmail Preferences PageManage the subscription emails you receive from WorkforceGPS.www.workforcegps.org/user/myprofile/My-Email-PreferencesContact Us For Additional Support→WorkforceGPS PageContact Us For Additional SupportContact the WorkforceGPS support team for additional assistance.workforcegps.org/Help#support-team

A WorkforceGPS Community is a curated space focused on specific topics, grants, or strategic initiatives. As a member of a community, you have access to targeted content that can help you stay informed about that community's mission. Each community manages its own content and publishes updates on its own schedule.Communities Page→WorkforceGPS PageCommunities PageExplore curated communities focused on workforce topics, grants, and strategic initiatives.www.workforcegps.org/communities

Become a member of WorkforceGPS and then visit our Communities page and select any communities you would like to join.Communities Page→WorkforceGPS PageCommunities PageExplore curated communities focused on workforce topics, grants, and strategic initiatives.www.workforcegps.org/communities

Note: Some communities are marked as private and require approval for membership. Private communities are limited to specific audiences, and membership is managed by the applicable community.

From your profile, you can review the communities you have joined and manage your community memberships.My Communities Page→WorkforceGPS PageMy Communities PageReview and manage the WorkforceGPS communities you joined.www.workforcegps.org/user/myprofile/my-communities

WorkforceGPS includes virtual events hosted by WorkforceGPS and third-party events hosted by other organizations. The event page identifies the event type and provides the applicable registration and support information.Virtual Events Library Page→WorkforceGPS PageVirtual Events Library PageBrowse virtual events hosted through WorkforceGPS.www.workforcegps.org/searchThird-Party Events Library Page→WorkforceGPS PageThird-Party Events Library PageBrowse third-party events listed on WorkforceGPS.www.workforcegps.org/search

You must first have a WorkforceGPS account and be signed in. On an event page, select the “+ Register” option.Registering For Our WebinarsWorkforceGPS User Support VideoRegistering For Our WebinarsLearn how to register for and prepare to attend a WorkforceGPS webinar.www.workforcegps.org/resources/2016/04/18/16/47/How_To_Register_For_A_WorkforceGPS_Webinar

Once registered:

• Select the “Add to Calendar” option and follow the prompts so you will be reminded about the event.
• You will receive a confirmation email from WorkforceGPS that also contains an option to add the event to your calendar.
• The day before the event, you will receive an automatic reminder email from WorkforceGPS.
• On the day of the event, you will be able to join 30 minutes before the event begins.Joining Our WebinarsWorkforceGPS User Support VideoJoining Our WebinarsLearn how to join a WorkforceGPS webinar on the day of the event.www.workforcegps.org/resources/2023/03/20/21/02/Joining_a_WorkforceGPS_Webinar

From your profile, you can access all events for which you registered or that you attended.My Events Page→WorkforceGPS PageMy Events PageReview events for which you registered or that you attended.www.workforcegps.org/user/myprofile/my-events

Each event page includes a general Frequently Asked Questions section with additional guidance based on the type of event. These questions cover common topics such as registration, attendance, recordings and materials, event support, and whom to contact. Also review the other page details for information specific to the event, such as its purpose, speakers, date, and time.Our Webinar Page FeaturesWorkforceGPS User Support VideoOur Webinar Page FeaturesLearn about registration, recordings, materials, and other features available on WorkforceGPS webinar pages.www.workforcegps.org/resources/2025/09/10/15/27/Features_of_a_WorkforceGPS_Events_Page