System Infrastructure & Capacity Building Recovery Resources

Staffing

• Hiring and onboarding staff resources include 4 Ways To Onboard New Hires Quickly Without Harming The Employee Experience and New to Working Remotely? . The ION Change Management Talks are designed to provoke discussion among workforce professionals on how to manage change.
• The NASWA State Workforce Agencies Respond to Coronavirus page lists resources related to the impact of COVID-19, including telework resources and travel restrictions by state.
• The Opening Doors for Everyone Toolkit provides resources that can enhance service delivery from a strength-based perspective.

Technology

• Effective Case Management and Counseling – the Role of Triage and Documentation describes multiple techniques to address solutions for a variety of customer barriers.
• Workforce Connect is a software suite built by ETA and NASWA’s Information Technology Support Center that helps states implement WIOA by acting as the “common front door” for workforce agencies’ programs and systems, including UI, employment services, and workforce training.
• Data Sharing for Policy Analysis & Program Evaluation describes how sharing administrative data for policy analysis and program evaluation can improve evidence and outcomes.

Communications

• Getting Your Message Across with the Effective Communications Checklist helps ensure your message is clear during a rapidly changing economic environment (MDRC).
• Social Media in Government: Benefits, Challenges, and How It’s Used describes how social media is a game changer for government communications (Hootsuite).
• Facebook for Government, Politics and Advocacy walks through a four-step process for creating a Facebook Group to engage communities around services.

• Last Updated:
• Created:
• Resource Publication Date: 2020
• Posted by: Katie Mehle
• Posted in: Global