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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center of service delivery, processes and customer flow.

Are you an organization that serves individuals inside prison or work release facilities? Do you struggle with how to assess a prospective participant with a justice involved background?

The Employment and Training Administration (ETA) and its grantees have designed a number of toolkits to help workforce professionals in various programs carry out their day-to-day duties. This inventory of toolkits offers you a selected number of...

WIOA sets out to implement workforce education and employment system reforms to help strengthen the public workforce system. Although WIOA replaced WIA, recent studies under WIA sought to address research questions to inform such reforms. The...

National Network for Youth created this resource page and its tools with service providers and the youth they serve in mind. Here, you will find a Summary, Field Guide and Appendix understanding individual state requirements for obtaining a valid...

June 7, 2018, Our Journey Together TA Series hosted a webinar, Our Journey Together: Out-of-School Youth Cohort Challenge Review, highlighting lessons learned from eight teams selected to take part in a mission to unpack out-of-school youth (OSY)...

In 2010, the federal government launched a seven-year project called Behavioral Interventions to Advance Self-Sufficiency, or BIAS, to explore and test the use of insights from behavioral science to improve social services programs that serve...

The Division of Youth Services created The Case Management Toolkit: Preparing Youth for a Lifetime of Success to help workforce development professionals and will assist others interested in developing the knowledge, skills, and aptitudes youth...

Assesses the extent to which priority of service requirements under the Jobs for Veterans Act are being met, with a particular focus on implementation of priority of services at the state and local levels through the One-Stop Career Center system.

Tookit for youth programs to strengthen performance and reporting.